Question 1

What is Studio Planner?

Accepted Answer

Studio Planner is an all-in-one management platform for dance, yoga, fitness, and multi-use studios. We help studio owners automate scheduling, billing, and teacher management while also connecting them with qualified teachers actively seeking studio space.

Question 2

Who is Studio Planner for?

Accepted Answer

Studio Planner is designed for studio owners, managers, and teachers. Studio owners use it to manage bookings, automate billing, and find qualified teachers. Teachers use it to find flexible, professional studio space without expensive long-term leases.

Question 3

How is Studio Planner different from other studio management software?

Accepted Answer

Unlike generic booking systems, Studio Planner is purpose-built for studio rentals with automated teacher billing, a built-in teacher marketplace connecting you with 500+ verified teachers, and real-time revenue analytics. We focus exclusively on the studio rental business model.

Question 4

Do I need any technical skills to use Studio Planner?

Accepted Answer

No technical skills required! Our platform is designed to be intuitive and easy to use. Most studios are up and running within 15 minutes. We also provide onboarding assistance for Studio plan customers.

Question 5

Is the 14-day trial really free?

Accepted Answer

Yes! No credit card required. You get full access to all features in your chosen plan for 14 days. Cancel anytime before the trial ends and you won't be charged.

Question 6

Can I change plans later?

Accepted Answer

Absolutely. You can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any differences in cost.

Question 7

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover) via Stripe. For annual plans, we can also arrange ACH transfers or invoicing.

Question 8

What happens if I exceed my teacher limit?

Accepted Answer

You'll be prompted to upgrade to the next tier. We'll never interrupt your service - you can upgrade instantly and continue using the platform without downtime.

Question 9

Do you charge transaction fees on teacher bookings?

Accepted Answer

No! We don't take any percentage of your teacher rental revenue. You keep 100% of what you earn. Stripe processing fees (2.9% + $0.30) apply to payment processing.

Question 10

What's your refund policy?

Accepted Answer

We offer a 30-day money-back guarantee on all paid plans. If you're not satisfied for any reason within the first 30 days, we'll refund your payment in full, no questions asked.

Question 11

Can I get a discount for annual billing?

Accepted Answer

Yes! Pay annually and save 2 months compared to monthly billing. That's a 17% discount on all plans.

Question 12

Is there a setup fee?

Accepted Answer

No setup fees. No hidden charges. The price you see is the price you pay. We include onboarding assistance for Studio plan customers at no extra cost.

Question 13

How does the teacher marketplace work?

Accepted Answer

When teachers register interest in finding studio space, we aggregate their data by location and notify nearby studios about demand. Once you sign up and verify your studio, you can connect with teachers in your area who are actively seeking space.

Question 14

Can I use my own Stripe account for teacher billing?

Accepted Answer

Yes! We integrate with Stripe Connect, which allows you to use your own Stripe account for all teacher payments. This means funds go directly to you, and you maintain full control over your payment processing.

Question 15

How does automated billing work?

Accepted Answer

On the 1st of each month (or your configured billing day), Studio Planner automatically generates invoices for each teacher based on their bookings from the previous month. Invoices are sent via email with a secure payment link. If teachers have auto-billing enabled, payments are charged automatically.

Question 16

Can I manage multiple studio locations?

Accepted Answer

Yes! The Professional and Studio plans support multiple locations. You can manage all your studios from one dashboard with centralized billing and reporting.

Question 17

How do I invite teachers to use the platform?

Accepted Answer

Simply enter a teacher's email address and we'll send them an invitation link. They can create their profile, add their payment method, and be ready to teach in less than 5 minutes.

Question 18

What if a teacher doesn't pay their invoice?

Accepted Answer

Studio Planner tracks payment status and sends automatic reminders for overdue invoices. You can also configure Stripe's Smart Retries to automatically retry failed payments. The platform provides real-time visibility into all payment statuses.

Question 19

Is it really free for teachers to join?

Accepted Answer

Yes! It's completely free for teachers to register interest in finding studio space. There are no fees, no commitments, and no credit card required.

Question 20

How long until I get matched with a studio?

Accepted Answer

It depends on studio availability in your area. We're actively recruiting studios and will notify you as soon as one joins near you. Many teachers hear back within 2-4 weeks.

Question 21

Can studios see my personal information?

Accepted Answer

No. Studios only see aggregate data (e.g., "127 teachers in your area") until they sign up and verify. Your contact information is only shared if you opt-in to connect with a specific studio.

Question 22

How do studios verify?

Accepted Answer

Studios go through our verification process to ensure they're legitimate businesses. This protects teachers from spam and ensures quality connections.

Question 23

What if I change my mind after registering?

Accepted Answer

You can unsubscribe from our emails at any time, or update your preferences by replying to any email we send you. No questions asked.

Question 24

How do I manage my payment methods?

Accepted Answer

Once you're connected with a studio, you can access the Stripe Customer Portal from your teacher dashboard to add, update, or remove payment methods. All payment information is securely stored by Stripe, not Studio Planner.

Question 25

What integrations does Studio Planner support?

Accepted Answer

Studio Planner integrates with Stripe for payment processing and offers iCal feed support for Google Calendar, Apple Calendar, and Outlook. We're constantly adding new integrations based on customer feedback.

Question 26

Is my data secure?

Accepted Answer

Yes. Studio Planner uses enterprise-grade security infrastructure with bank-level encryption. All data is encrypted at rest and in transit. Payment information is stored securely by Stripe, which is PCI DSS Level 1 certified. We never store credit card numbers on our servers.

Question 27

Can I export my data?

Accepted Answer

Yes! You can export bookings, financial reports, and teacher data to PDF or Excel format at any time. You own your data and can take it with you if you ever decide to leave.

Question 28

What happens if Studio Planner goes down?

Accepted Answer

We maintain 99.9% uptime with automatic backups and redundant infrastructure. In the rare event of downtime, our status page provides real-time updates, and our team works around the clock to restore service.

Question 29

Do you offer an API?

Accepted Answer

API access is available on Professional and Studio plans. This allows you to integrate Studio Planner with your existing systems or build custom integrations. Documentation is available in your dashboard.

Question 30

Is Studio Planner GDPR compliant?

Accepted Answer

Yes. Studio Planner is fully GDPR compliant. We provide data processing agreements (DPAs), allow users to export and delete their data, and follow strict data privacy practices.

Question 31

Can I access Studio Planner on mobile?

Accepted Answer

Yes! Studio Planner is fully responsive and works on all devices. We also offer mobile app access on Starter plans and above for on-the-go management.

We're Here to Help

What is Studio Planner?

Who is Studio Planner for?

How is Studio Planner different from other studio management software?

Do I need any technical skills to use Studio Planner?

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